AVAILABILITY: Open to work, immediate start • LOCATION: Toronto, ON, Canada • WORK AUTH: Active — Open/PGWP, full-time eligible

Portfolio — Status Page

Dharini Panchal

Entry-Level Software & Mobile App Developer

I build mobile and web applications end to end — Flutter, React Native, and Swift on the front end, PHP/Laravel and Firebase on the back end — and I bring over two years of Canadian technical support experience to how I test, document, and troubleshoot what I ship. Comfortable working across development, QA, and support functions.

View projects Email me LinkedIn

Sys.Skills

Skills inventory

Languages

JavaJavaScriptTypeScript KotlinSwiftC++ PythonPHPSQL

Mobile development

FlutterReact NativeSwiftUI Android StudioXcodeREST API integration

Web development

HTMLCSSBootstrap PHP / LaravelWordPressPWA

Databases

MySQLPostgreSQLNoSQL Firebase Realtime DBCloud Firestore

Tools & platforms

GitPostmanVS Code PowerShellFigmaAdobe XD

Methodologies

Agile / ScrumSDLCOOP QA & TestingBug Tracking

Sys.Experience

Experience log

EXP-01 · Jan 2025 – Jun 2026

Technical Support Specialist

Concentrix — Remote

Resolved
  • Provided Tier 1/2 technical and customer support by phone and chat, handling 50+ tickets per week while maintaining a 90% CSAT score.
  • Diagnosed and resolved issues using structured troubleshooting, reaching a 75% first-contact resolution rate and cutting average handle time by 15%.
  • Logged and tracked 500+ incidents per month, keeping 100% accurate case records and meeting SLA targets.
  • Partnered with engineering and QA to flag recurring issues, contributing to fixes that reduced repeat tickets.

EXP-02 · Sep 2024 – Dec 2024

iOS App Development Co-op

Pear Technology — Remote

Resolved
  • Contributed to iOS application development using Swift and SwiftUI as part of postgraduate studies; used Git and code reviews to consistently meet sprint deadlines.
  • Implemented real-time data storage and manipulation with Firebase.
  • Built and manually tested new features within an Agile team, logging and verifying 30+ defects prior to release.
  • Authored technical documentation to support QA handoff and future development cycles.

EXP-03 · Jul 2022 – Jun 2023

Digital Marketing Specialist / Executive

Integer System — India

Resolved
  • Designed and built responsive, user-friendly websites, focusing on UI/UX layout and search performance.
  • Ran SEO (on- and off-page), SEM, and social media marketing campaigns.
  • Assisted developers with PHP/Laravel bug fixes, database connectivity, and troubleshooting.

EXP-04 · Jan 2022 – Jul 2022

Backend Developer Intern

Yiion System — India

Resolved
  • Developed backend functionality with PHP and Laravel, including database design and integration.
  • Built and maintained front-end pages with HTML/CSS, connected to backend logic and a relational database.

EXP-05 · Dec 2025 – Jul 2026

Head Cashier / Front End Manager

The Home Depot — Canada · Part-time

Resolved
  • Managed point-of-sale operations, customer inquiries, and conflict resolution in a high-volume retail environment.

EXP-06 · Nov 2023 – Aug 2024

Hybrid Call Center Agent

Bill Gosling Outsourcing — Canada · Part-time

Resolved
  • Delivered technical and account support across multiple systems, verifying data and resolving access issues weekly.
  • Documented customer interactions accurately across internal platforms, maintaining data integrity for reporting.

Sys.Projects

Build log

PROJ-01

Mobile App Suite — Weather, Calculator, To-Do, Expense Tracker

Postgraduate coursework — Fanshawe College

Shipped
  • Designed and built multiple native/cross-platform apps covering real-time data (weather via API), utility logic (calculator), and persistence (to-do list, expense tracker).
  • Implemented REST API integration, local storage, and Firebase/Firestore, with responsive UI across Android and iOS.
FlutterKotlinSwiftFirebase
[ADD LIVE LINK] · [ADD GITHUB REPO] · [ADD SCREENSHOT]

PROJ-02

Recipe & Grocery-List App — Concept and Wireframe

Group project — Fanshawe College

Prototype
  • Designed interactive UI/UX wireframes and user flow prototypes for ingredient-based recipe recommendations and automated shopping list creation.
FigmaAdobe XDUX research
[ADD FIGMA LINK] · [ADD SCREENSHOT]

PROJ-03

Web Application with PHP/Laravel Backend

Independent / coursework — Gujarat Technological University

Shipped
  • Built a full-stack web app with custom database design and schema implementation.
  • Developed front-end pages with HTML/CSS connected to a relational database backend.
PHPLaravelMySQL
[ADD LIVE LINK] · [ADD GITHUB REPO]

PROJ-04

Website Design, SEO & Digital Marketing Project

Independent — Gujarat Technological University

Shipped
  • Designed and built a website balancing visual design with search performance, backed by on/off-page SEO, SEM, and SMM activity.
HTML/CSSSEOSEM
[ADD LIVE LINK]

Sys.Education

Education

EDU-01

Post-Graduate Certificate, Mobile Application Development

Fanshawe College, London, ON · Sep 2023 – Dec 2024

EDU-02

Bachelor of Engineering, Computer Science and Engineering

Gujarat Technological University, India · Jun 2019 – May 2022

EDU-03

Diploma of Engineering, Computer Engineering

Gujarat Technological University, India · Jun 2016 – May 2019